Privacy Policy

Conditions that apply to your use of this website

Privacy Policy

We collect the following information when you use our Services:

Account information:

Your contact and profile information including your name, email address, organisation name, and address; your preferences such as language, time zone, and the types of communications you would like to receive from us; and image (if you choose to provide this).

We may also obtain this information if you choose to use a social login service, such as Facebook Login, to create or access your account.

Billing and other payment information (if you sign up for a paid service or purchase a Third-Party Service), including payment method details, such as last 4 digits of the credit card number.

Your social profile information for Social Networks you choose to connect to the Services. For example, your Facebook profile information may include your Facebook username and profile image. A specific location such as an address, a city, or a place (for example, a restaurant) if you choose to share this information.

Information that is collected from the Social Networks that you choose to connect to and which is displayed on our Services.

Logs, usage, and support data:

Log data, which may include your IP address, the address of the web page you visited before using the Services, your browser type and settings, your device information (such as make, model, and OS), the date and time when you used the Services, information about your browser configuration, language preferences, unique identifiers, and cookies.

Usage data and analytics, which may include the frequency of login, and the different types of activity undertaken by users such as frequently accessed areas of the Services.

General Location information, such as IP address and the region in which you are located when you are logging in and using the Services, in accordance with the settings on your device.

Customer support questions, issues, and general feedback that you choose to provide.

Device Details: information about the mobile phone, tablet or laptop you are using to access the WiFi service.


This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used solely on a ‘per session’ basis or to maintain user preferences. Cookies are not shared with any third parties.

We use Cookies to enable us to identify you from other users on the WiFi network.

We use Google Analytics to monitor traffic levels, search queries and visits to this website, the following cookies are used: _utma, __utmb, __utmc, __utmc, _ga, _gat, _gid

Google Analytics stores IP addresses anonymously on its servers in the US. Neither CIVIC nor Google associate your IP address with any personally identifiable information.

These cookies enable Google to determine whether you are a returning visitor to the site, and to track the pages that you visit during your session. They are set only after you have given us consent to use cookies.

Expiry: 2 years

How we store your data

Data is stored on our own secure servers in accordance with local regulations. If you do not log in to a Captini WiFi enabled venue for more than 12 months, all personally identifiable data we store about you is automatically deleted from our systems.

How your data is used

Your data may be used to understand how you use a particular venue, to communicate with you to get feedback and/or ask for a review and/or to offer you relevant goods and services.

Who may use your data

Your data may be used by Captini and the owner of the venue you visited.

Your data may also be provided to regulatory bodies where we are under a legal obligation to do this, to protect our own rights or if we feel someone’s safety is at risk.

How to request your data to be removed from our systems

You can request for your data to be removed at anytime by sending an email to We will process your request within 10 working days and confirm your data deletion by return email.